PLEASE SEND US A EMAIL THAT INCLUDES YOUR ORDER NUMBER, NAME, AND DESIGNATED DELIVERY ADDRESS TO REQUEST AN UPDATE ABOUT ITS STATUS.

YES, HOWEVER WE ONLY OFFER OUR PRODUCTS TO U.S ALLIES AND NATO MEMBER STATES. IF YOU ARE LOOKING TO PLACE AN INTERNATIONAL ORDER, PLEASE UTILIZE THE CONTACT FORM ABOVE TO CONFIRM YOUR ORDER INFORMATION.     

WE OFFER MILITARY/AGENCY DISCOUNTS FOR TEAM AND UNIT ORDERS. IF YOU ARE LOOKING TO MAKE A TEAM ORDER OR FOR GOVERNMENT PURCHASING COORDINATION, PLEASE EMAIL US WITH WHAT YOU ARE LOOKING TO PROCURE.

PLEASE NOTE THAT ASCEND ISR SYSTEMS WILL NOT CONDUCT BUSINESS WITH AGENCIES WHO HAVE ACTIVELY TAKEN MEASURES TO RESTRICT OR SUBSTANTIALLY LIMIT CIVILIAN ACCESS TO DRONE AIRCRAFT.

THIS "BAN" ALSO EXTENDS TO ANY SECURITY DETAIL PROVIDING SERVICES TO AN ELECTED OFFICIAL WHO IS IN FAVOR OF UNCONSTITUTIONAL AND/OR PROTECTIONIST LEGISLATION WHICH DEPRIVES AMERICAN CITIZENS OF THE ABILITY TO FREELY PURCHASE, POSSESS, OR UTILIZE MODERN UAV/UAS DEVICES. THANK YOU FOR YOUR UNDERSTANDING.

IF YOUR ORDER HAS BEEN CANCELLED IT IS LIKELY ATTRIBUTED TO FRAUD DETECTION.

ASCEND ISR SYSTEMS RESERVES THE RIGHT TO CANCEL AN ORDER AND REFUSE BUSINESS TO ANY INDIVIDUAL OR ENTITY WHO ENGAGES IN BEHAVIOR THAT IS OFFENSIVE TO THE CONSTITUTION OF THE UNITED STATES OF AMERICA.  

DUE TO HEIGHTENED COORDINATION WITH MANUFACTURING AND PROCUREMENT PROCESSES ALL INTERNATIONAL AND LIMITED RELEASE SALES ARE FINAL. PLEASE VERIFY THE CORRECT DRONE VARIANT AND PATTERN SELECTION PRIOR TO CONFIRMING AN ORDER.

CERTAIN ADJUSTMENTS TO DOMESTIC ORDERS CAN BE MADE FREE OF CHARGE IF THE GEAR HAS YET TO LEAVE OUR FACILITY. PLEASE SEND US AN EMAIL WITH YOUR ORDER NUMBER FOR MORE INFORMATION ON RETURN TERMS AND ELIGIBILITY.  

THE BEST WAY TO AVOID MISSING A RELEASE IS TO FOLLOW US ON SOCIAL MEDIA, ADDITIONALLY YOU CAN SIGN UP TO OUR WAITLIST AND RECEIVE AN EMAIL NOTIFICATION WHEN THE GEAR YOU WANT IS BACK IN STOCK.

AT THIS TIME WE DO NOT OFFER PRODUCT CUSTOMIZATION FOR INDIVIDUAL ORDERS. IF YOU ARE A MILITARY OR PRIVATE ENTITY INTERESTED IN MAKING A SPECIALIZED ORDER PLEASE FILL OUT THE CONTACT FORM ABOVE.